Future of customer experience in Bankingg

New Australian research reveals key trends and insights to build customer loyalty and advocacy.

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This March, join RFI Global as we lead a conversation between Salesforce, Bain & Company and Trail Blazers at the Bank of Sydney to uncover how banks can apply this latest research to improve customer experience, boost advocacy and build loyalty. 

 

Banking continues to transform at a rapid pace, discover what’s driving this acceleration and learn how banks can capitalise on his momentum to improve the customer experience. 

 

Moderated by Kate Wilson, RFI’s Global Head of Consumer Credit, Deposits & payments, you’ll hear how you can better understand future trends and opportunities as they share the latest insights from the Customer Imperative in Financial Services Report , helping you refine your approach and better inform market-leading strategies to increase customer experience and build loyalty.  

KEY INSIGHTS

60% are comfortable with how their data is being used

65% trust their bank with their data

40% note an improvement in bank's digital tools

25% report an increase in trust in the bank’s brand

SPEAKERS

Picture of Billy Kalpouzanis

Billy Kalpouzanis

Chief Operations Officer
Bank of Sydney

Picture of Buddy Zeaiter

Buddy Zeaiter

Manager, Digital Platforms
Bank of Sydney

Picture of Katrina Cuthell

Katrina Cuthell

Partner
Bain & Company

Picture of Nina Vines

Nina Vines

Regional VP, Banking
Salesforce

Picture of Harry Bohosian

Harry Bohosian

Solutions Director
Traction on Demand

OUR HOST

Picture of Kate Wilson

Kate Wilson

Global Head of Consumer Credit, Deposits & Payments
RFI Global

PARTNERS

Stay ahead with the latest financial services insights from RFI Global.

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