ABOUT
This March, join RFI Global as we lead a conversation between Salesforce, Bain & Company and Trail Blazers at the Bank of Sydney to uncover how banks can apply this latest research to improve customer experience, boost advocacy and build loyalty.
Banking continues to transform at a rapid pace, discover what’s driving this acceleration and learn how banks can capitalise on his momentum to improve the customer experience.
Moderated by Kate Wilson, RFI’s Global Head of Consumer Credit, Deposits & payments, you’ll hear how you can better understand future trends and opportunities as they share the latest insights from the Customer Imperative in Financial Services Report , helping you refine your approach and better inform market-leading strategies to increase customer experience and build loyalty.
KEY INSIGHTS
60% are comfortable with how their data is being used
65% trust their bank with their data
40% note an improvement in bank's digital tools
25% report an increase in trust in the bank’s brand
SPEAKERS
Billy Kalpouzanis
Chief Operations Officer
Bank of Sydney
Buddy Zeaiter
Manager, Digital Platforms
Bank of Sydney
Katrina Cuthell
Partner
Bain & Company
Nina Vines
Regional VP, Banking
Salesforce
Harry Bohosian
Solutions Director
Traction on Demand
OUR HOST
Kate Wilson
Global Head of Consumer Credit, Deposits & Payments
RFI Global
PARTNERS
/NQA-ISO-27001-Logo-UKAS.jpg){kind=logo}