Who are the FiTeRRs?

Who are the FiTeRRs?


In my last blog, I looked at the fact that we’re seeing escalating mortgage stress among borrowers in the face of inflationary pressures and rising interest rates. In this blog, I want to take it a step further and focus on a younger demographic and their experience with debt generally.

The catalyst for this was a presentation I was doing last week, in which we were reflecting on the fact that many younger borrowers are less aware generally of what is happening with regard to rates and what it means for them.

Many younger consumers unaware of the impact of rate rises

In our most recent Mortgages, Credit Cards and Personal Loans surveys at the end of June, we asked borrowers if they were aware of rate rises and whether they knew what impact the rises would have on them personally.

Across the board, under 35’s are far less aware and informed. To quantify, 13% of mortgage borrowers under the age of 35 were unaware of RBA rate rises in May and June, compared to 5% of over 35’s. And it’s worse among credit cardholders, where 29% of under 35’s and just 8% of over 35’s are unaware of these rate rises.

When it comes to the impact, the contrast is also stark. 81% of mortgage borrowers over 35 understand the impact of the rate rises, compared to just 65% of under-35’s.


Source: RFI Global Surveys of Australian Mortgage Borrowers, Personal Loan Borrowers and Credit Cardholders


Careless or burdened?

It’s easy to write this off as younger consumers being naïve and careless with credit. However, I think there is another angle worth considering. We must consider the fact that the RBA last increased the cash rate 12 years ago, in 2009 and 2010, which means that if you’re under the age of 35, there is a very good chance that this is the first time you’ve ever seen rates go up while borrowing money. This is particularly true when it comes to home lending.

This issue is compounded by the fact that recent borrowers are likely to have larger balances on their personal loans and mortgages. Cars (even second-hand ones) and dwellings are more expensive now than they have ever been.

The ABS data on average owner-occupier home loan size is quite revealing in this regard. It shows that since March 2019, the average loan size has increased from $429,000 to almost $610,000. An increase of 42% in the space of 3 years.

Source: Australian Bureau of Statistics

Can they be helped?

The problem is clear. Newer borrowers, with larger balances and little experience of rising interest rates.

Something that RFI’s data has been showing for a while now, is that when it comes to accepting guidance and tools from a financial institution, younger consumers are more open to the idea. They like the idea of personal financial management (PFM) tools more than older consumers and they are more willing to hear from their bank when it comes to tips on money management.

Source: RFI Global Survey of Australian Adults

The chart above shows an example, taken from a question RFI asked regarding valuable features of a mobile banking app – on all things PFM-related, the under 35’s were significantly more likely to find them valuable.

This is as true for features that enable transparency of purchases – bill tracking. spending insights and searchable transactions – as it is for transparency of overall financial position – credit score tracking and financial health monitoring.

The fact is, under 35’s are used to have information at their fingertips and they like to see where they’re going.


So what now?

It looks as though we’re entering into a period when younger adults are going to need help from their financial institutions. Further, they are a group of individuals that is open to being helped. There is clearly a role to play in this for banks. These young adults may not know what is coming, but they are open to using tools to manage their finances and not go down without a fight – I’d like to think of them as First Time Rate Risers or FiTeRRs for short…. (Ok, I took a bit of license there with the acronym).

From a lender’s perspective, it’s going to be crucial to understand what customers will need – flexibility in uncertain times – and what will ultimately help them feel smart about managing their money. A dual-pronged approach along those lines will be a winning formula in ensuring young adults come through the next couple of years with their credit ratings intact.


Do you want to learn how, as a financial institution, you can best support the younger borrowers? Get in touch today.



Advanced Search