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Explore our weekly articles, podcasts, reports and webinars tackling the biggest challenges facing financial services, powered by expert perspectives and insights from 200,000 consumer and 60,000 business interviews each year. 

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APAC
Consumer

Banking Uncovered Singapore 2026 – 25 August | Conrad Singapore Orchard

Join us for Banking Uncovered Singapore. We will share new insights on the trends and customer dynamics driving banking in Singapore.
APAC
Consumer

Banking Uncovered Malaysia 2026 | 27 August, EQ Kuala Lumpur

Join us at EQ Kuala Lumpur on 27 August for Banking Uncovered Malaysia, with a discussion on the digital strategies and experiences driving growth in Malaysian banking.
North America
Consumer

Security is now part of customer experience, not just a back-end function

Security is no longer invisible in banking. Discover how customer expectations around fraud, control and trust are reshaping digital banking experiences.
Global
Consumer

Family banking is no longer a niche product – it’s a lifecycle strategy

Explore how family banking is evolving into a lifecycle strategy, with insights on digital experience, financial education and long-term customer relationships.
Global
Consumer

The start of a beautiful relationship? Why onboarding matters so much in banking

Why onboarding is a strategic advantage in banking, shaping customer acquisition, satisfaction, engagement and long-term value from day one.
EMEA
Digital & Innovation

Episode 28: Redefining relationship banking in a digital-first world

Discover how digital adoption is reshaping business banking, with Santander UK insights on relationship management and SMEs.
EMEA
Business & SME

The elephant in the room: Businesses need more control of payments, not more tools

UK businesses don’t need more payment tools. They need flexibility, visibility and control over how payments are managed across systems.
Global
Consumer

The Plaid and ChatGPT announcement is a wake-up call for banks. Here’s why.

The OpenAI and Plaid partnership marks a shift in AI usage to personalised financial insight. Our data reveals the opportunities.
Global
Consumer

Takeaways from the AWS Financial Services Symposium

Beyond the hype, how is AI delivering real impact? Key takeaways from AWS Financial Services symposium.
EMEA
Business & SME

Winning the mid-market: What UK businesses really value from their financial institutions

Mid-market enterprises expect digital efficiency and expert human insight from banks, redefining how value is delivered in UK business banking in 2026.
AU/NZ
Consumer

Why Australian consumers are feeling better about their banks – and what’s driving loyalty

Australian bank loyalty is rising, but competition is intensifying. Discover what drives advocacy, switching and digital expectations in 2026.
North America
Consumer

Fintech has the reach: Now the battle is for investment wallet share

Fintech adoption is high, but asset share is low. Explore where investment wallet share is shifting and what it means for wealth firms.

Data-driven insights for financial service leaders

Subscribe to The Banknote, our monthly newsletter delivering expert perspectives and exclusive analysis, powered by 200,000 consumer and 60,000 business interviews each year to help you stay ahead in a fast-changing financial world.
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