Region: AU/NZ

Subscribe to The Banknote newsletter for data-driven insights and expert perspectives on the trends shaping financial services.

AU/NZ

Beyond the surcharge: What Australia’s payment reforms mean for banks and businesses

How will businesses respond to Australia's surcharge ban? Discover what the reforms mean for card usage, costs and provider relationships.

AU/NZ

Why Australian consumers are feeling better about their banks – and what’s driving loyalty

Australian bank loyalty is rising, but competition is intensifying. Discover what drives advocacy, switching and digital expectations in 2026.

Articles

AU/NZ

Customer Experience

Inside Australia’s top-performing business banks: what customers value most in 2026

Discover the key drivers of success in Australian business banking, how leading institutions stand out, and what will matter most in 2026.

Data-driven insights for financial service leaders

Subscribe to The Banknote, our monthly newsletter delivering expert perspectives and exclusive analysis, powered by 200,000 consumer and 60,000 business interviews each year to help you stay ahead in a fast-changing financial world.

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Region: AU/NZ

Subscribe to The Banknote newsletter for data-driven insights and expert perspectives on the trends shaping financial services.

Caitlin Hill

Scott Manderson

Scott Muirhead

Data-driven insights for financial service leaders

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© 2026 RFI Global

Region: AU/NZ

Subscribe to The Banknote newsletter for data-driven insights and expert perspectives on the trends shaping financial services.

Beyond the surcharge: What Australia’s payment reforms mean for banks and businesses

Caitlin Hill

Scott Manderson

Scott Muirhead

Why Australian consumers are feeling better about their banks – and what’s driving loyalty

Inside Australia’s top-performing business banks: what customers value most in 2026

Data-driven insights for financial service leaders

CONTACT

Stay ahead of the trends. Get data & insights delivered to your inbox

Stay ahead of the trends.
Get data & insights delivered to your inbox