Topic: Digital & Innovation

Subscribe to The Banknote newsletter for data-driven insights and expert perspectives on the trends shaping financial services.

Global

When friction protects: Five principles for better fraud and security UX

Five principles for designing fraud and security experiences that help customers recognise risk, take action and regain control with confidence

Reports

Global

Consumer

WEBINAR | The world’s top 20 banking apps, according to customers

In this webinar, Mark Donohue will reveal the world’s top 20 banking apps based on RFI Global’s proprietary Voice of the Customer (VoC) Score.

Podcasts

North America

Consumer

Lumin Digital | The design principles behind great digital banking experiences

How can banks create digital experiences customers value? From design, onboarding, personalisation and AI to trust in modern digital banking.

Podcasts

North America

Consumer

AARP | Banking’s biggest miss? The opportunity in the 50+ market

Episode 31: Discover how financial institutions can attract, better engage and earn the trust of the the rapidly growing 50+ market.

Articles

Global

Business & SME

Commercial banking’s next frontier: control without complexity

Discover how leading commercial banks improve digital experiences through frictionless access, connected workflows, security and AI guidance.

Podcasts

North America

Consumer

Bank of America | Banking on trust, AI and the future of digital customer experiences

Episode 30: Discover how customer expectations and technology are evolving and what the future of digital banking will look like.

Data-driven insights for financial service leaders

Subscribe to The Banknote, our monthly newsletter delivering expert perspectives and exclusive analysis, powered by 200,000 consumer and 60,000 business interviews each year to help you stay ahead in a fast-changing financial world.

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Topic: Digital & Innovation

Subscribe to The Banknote newsletter for data-driven insights and expert perspectives on the trends shaping financial services.

Data-driven insights for financial service leaders

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© 2026 RFI Global

Topic: Digital & Innovation

Subscribe to The Banknote newsletter for data-driven insights and expert perspectives on the trends shaping financial services.

When friction protects: Five principles for better fraud and security UX

WEBINAR | The world’s top 20 banking apps, according to customers

Lumin Digital | The design principles behind great digital banking experiences

AARP | Banking’s biggest miss? The opportunity in the 50+ market

Commercial banking’s next frontier: control without complexity

Bank of America | Banking on trust, AI and the future of digital customer experiences

Data-driven insights for financial service leaders

CONTACT

Stay ahead of the trends. Get data & insights delivered to your inbox

Stay ahead of the trends.
Get data & insights delivered to your inbox