Australian Banking & Finance Awards

Australian Banking Innovation Summit  


On 30th November 2022, RFI Global hosted our annual Australian Banking Innovation Summit and Australian Banking and Finance Awards, at our event partner Meta’s stunning office on Sydney Harbour. We had 180 attendees join us for the day, alongside a stellar list of speakers to discuss retail banking in all its facets – digital innovation, mortgages, lending and property, affordability issues, the current economic climate, a payments deep-dive, and the future forecast for banking in Australia, all with a laser focus on financial wellbeing and stresses facing Australians.  


Our Incredible Speaker Line Up included; 


Felicity Emmett, ANZ 

Lisa Claes, CoreLogic 

Chris Ellis, Finder 

Fiona Prater, ING Australia 

Mario Rehayem, Pepper Money 

Peter M. Dingle, HSBC (Hong Kong) 

Rebecca J Crawshaw, NAB 

Surin Fernando, Mastercard 

Michael Saadat, Block, Inc 


Erin Turner, Consumer Policy Research Centre 

Dr Emily Heath, Ernst & Young 

Caroline Stewart, Ecstra Foundation 

Julien Wilson, RFI Global 

Chloe James, RFI Global 

Alan Shields, RFI Global 

Anna Perera-Shaw, RFI Global 

Mark Schultz, RFI Global 

Kate Wilson, RFI Global 


Australian Banking and Finance Awards 


The Australian Banking Innovation Summit was followed by the Australian Banking and Finance Awards. This year, the events were sponsored by property data and analytics provider CoreLogic and Artificial Intelligence software company Elula, held at the Sydney HQ of RFI’s event partner Meta (formerly known as Facebook). 

This year RFI Global made the decision to combine our two banking-focused awards into one Australian Banking & Finance Awards. The previous awards, which have been running for over 10 years were: the Australian Lending Awards and the Australian Retail Banking Awards.  

The 2022 Awards were a little different than in years past: Rather than a call for submissions, the finalists were a result of an analysis of RFI Global’s extensive proprietary data from the past 12 months, gathered directly from more than 80,000 Australian consumers. Questions used, delved into areas such as satisfaction, advocacy, and trust as well as suitability of product fit.  – Ultimately, the winners were determined by their own customers.  


Lisa Claes, Core Logic International

Felicity Emmett, ANZ

Home Lending Industry Panel; Kate Wilson, Mario Rehayem, Fiona Prater and Chris Ellis

Payments Innovation Panel; Chloe James, Surin Fernando, Rebecca J Crawshaw and Michael Saadat

Building a Sustainable Future: The Changing Role for the Financial Community.


The Australian Banking Innovation Summit (ABIS) has been running for 12 years and has enjoyed a reputation as THE annual event for the Australian Financial Services community. After a pandemic-induced break to our in-person gatherings, we were so incredibly excited to bring back what we think is our best event to date.  


The theme of this year’s event was Innovate and Grow.’ In times of constant change, Financial Services brands face an imperative to meet the changing needs and expectations of consumers and businesses and take on completely new roles and responsibilities in the lives of their customers.



Awards Winners


We are pleased to announce that the winners at this years Australian Banking and Finance awards were: 


2022 Best Auto Loan Provider: Toyota Financial Services 

2022 Best Bank Mortgage Lender: ING Australia 

2022 Best Credit Card Provider: American Express 

2022 Best Customer Experience: ING Australia 

2022 Best Everyday Banking Provider: Bankwest 

2022 Best Major Bank: CBA 

2022 Best Mobile Bank App: UP 

2022 Best Mutual: Newcastle Permanent 

2022 Best Non-Bank Mortgage Lender: Liberty Financial 

2022 Best Non-Major Bank: ING Australia 

2022 Best Personal Loan Provider: ANZ 

2022 Best Savings Account Provider: UP 

2022 Most Trusted: Bendigo Bank 




Keep your finger on the pulse and stay up to date with the latest insights from RFI Global.


Advanced Search