RFI in the know, episode 9 – trust, fraud and data

RFI – In the Know

Data Breaches and Financial Fraud: The Impact on Customer Trust in Australia

Recent high profile data breaches have prompted a renewed focus on fraud and data security for Australians. Big questions about what types of customer data is stored, where and for how long are likely to be recurring themes over the next few years, not only in Australia but globally. We can also expect that consumers’ expectations of organisations will evolve, with financial services being held to a particularly high standard.

Hear from Kate Wilson as she discusses trust in Australia, including;
– The current state of customer trust in Australia
– Impacts of high profile data breaches
– Financial Fraud trends
– Changes in customer behaviour and expectations
– Advice for banks

Read the full article here.

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