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Global
Consumer

NPS: A global perspective for financial services

RFI Global provides NPS tracking and analysis to many of the world’s largest and most valuable banking brands.
North America
Consumer

The Silver Tsunami: What $45 trillion wealth transfer means for firms and families 

Currently, 1 in 5 households prioritize providing for heirs, a sentiment evident across all ethnic groups.
North America
Consumer

Wallet wars: Why credit card loyalty is under threat

The payments landscape is evolving fast. Discover how US consumers are using credit cards, BNPL and mobile wallets.
Global
Consumer

Affluence across borders: What wealthy consumers want from financial services

Discover what affluent consumers want from financial services across borders, highlighting global behaviours, expectations and how wealth shapes provider relationships
North America
Consumer

The new insurance reality: What shrinking household budgets mean for coverage

48% of households now prioritize building an emergency fund, shifting focus away from long-term financial goals like retirement savings.
North America
Consumer

The US consumer perspective on the rise of AI in finance

With 400 million active ChatGPT users, AI is no longer a distant concept—it's reality. Are banks prepared to meet evolving consumer demands?

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