Topic: Customer Experience

Subscribe to The Banknote newsletter for data-driven insights and expert perspectives on the trends shaping financial services.

Black History Month: A community with big aspirations, but insufficient support from banks

For Black History Month we examine Black US households’ financial aspirations, trust gaps and the opportunities for banks.

Videos

AU/NZ

Consumer

Celebrating excellence in consumer banking

Watch the consumer banking awards video to see the institutions most highly rated by Australian consumers in 2026.

Articles

AU/NZ

Consumer

The future of financial services in Australia: Five data-driven trends

Explore five key trends shaping Australian financial services in 2026, from AI adoption and mobile banking to cybersecurity, neobanks and wealth management.

Videos

EMEA

Customer Experience

Raising the bar in customer service excellence

Discover how customer service builds trust in banking. These awards recognise leading providers in consumer and business banking.

Articles

Global

Consumer

Loyalty under pressure: How rewards influence banking choices worldwide

How rewards influence main bank choice and customer loyalty around the world.

Videos

AU/NZ

Business & SME

Leading in Australian business banking

Discover which banks are delivering standout experiences for Australian businesses and setting the benchmark for business banking performance.

Data-driven insights for financial service leaders

Subscribe to The Banknote, our monthly newsletter delivering expert perspectives and exclusive analysis, powered by 200,000 consumer and 60,000 business interviews each year to help you stay ahead in a fast-changing financial world.

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Topic: Customer Experience

Subscribe to The Banknote newsletter for data-driven insights and expert perspectives on the trends shaping financial services.

Celebrating excellence in consumer banking

Raising the bar in customer service excellence

Leading in Australian business banking

Data-driven insights for financial service leaders

CONTACT

Stay ahead of the trends.
Get data & insights delivered to your inbox

© 2026 RFI Global

Topic: Customer Experience

Subscribe to The Banknote newsletter for data-driven insights and expert perspectives on the trends shaping financial services.

Black History Month: A community with big aspirations, but insufficient support from banks

Celebrating excellence in consumer banking

The future of financial services in Australia: Five data-driven trends

Raising the bar in customer service excellence

Loyalty under pressure: How rewards influence banking choices worldwide

Leading in Australian business banking

Data-driven insights for financial service leaders

CONTACT

Stay ahead of the trends. Get data & insights delivered to your inbox

Stay ahead of the trends.
Get data & insights delivered to your inbox