Topic: Customer Experience

Subscribe to The Banknote newsletter for data-driven insights and expert perspectives on the trends shaping financial services.

Videos

Global

Digital UX intelligence for financial services

Advanced UX intelligence for financial services. Benchmark digital journeys, map customer experiences and gain competitive insights.

Articles

North America

Consumer

Annuities in the US: The need for guaranteed income among the wealth-transferring generation

As retirement confidence declines, US households increasingly favour annuities. MacroMonitor data explains the shift towards guaranteed income and legacy planning.

Articles

Global

Consumer

Bridging the AI trust gap: the key to consumer confidence in financial services

Explore global consumer attitudes to AI in financial services, the impact of trust, risk perceptions and what customers value.

Videos

EMEA

Business & SME

Showcasing excellence in banking products

Explore customer‑voted leaders in product innovation and discover which banks deliver the strongest value for UK customers.

Videos

AU/NZ

Digital & Innovation

Celebrating the best digital experiences in banking

Discover which Australian banks are leading the way in app and website performance for both retail and business customers.

Videos

EMEA

Customer Experience

Building trusted and distinctive banking brands

Discover how trust and innovation shape banking brands. These awards recognise leading banks across retail and business.

Data-driven insights for financial service leaders

Subscribe to The Banknote, our monthly newsletter delivering expert perspectives and exclusive analysis, powered by 200,000 consumer and 60,000 business interviews each year to help you stay ahead in a fast-changing financial world.

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Topic: Customer Experience

Subscribe to The Banknote newsletter for data-driven insights and expert perspectives on the trends shaping financial services.

Digital UX intelligence for financial services

Showcasing excellence in banking products

Celebrating the best digital experiences in banking

Building trusted and distinctive banking brands

Data-driven insights for financial service leaders

CONTACT

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© 2026 RFI Global

Topic: Customer Experience

Subscribe to The Banknote newsletter for data-driven insights and expert perspectives on the trends shaping financial services.

Digital UX intelligence for financial services

Annuities in the US: The need for guaranteed income among the wealth-transferring generation

Bridging the AI trust gap: the key to consumer confidence in financial services

Showcasing excellence in banking products

Celebrating the best digital experiences in banking

Building trusted and distinctive banking brands

Data-driven insights for financial service leaders

CONTACT

Stay ahead of the trends. Get data & insights delivered to your inbox

Stay ahead of the trends.
Get data & insights delivered to your inbox