Topic: Customer Experience

Subscribe to The Banknote newsletter for data-driven insights and expert perspectives on the trends shaping financial services.

EMEA

Garry Kasparov vs Deep Blue – an analogy for success in SME banking

The digital evolution has been more dramatic for SMEs than consumers. The future for financial services lies in the humanisation of digital solutions and resolving SME’s needs.

Articles

EMEA

Business & SME

SME banking – are payments an untapped digital opportunity or a threat?

Discover the quiet revolution happening in SME banking. Explore the growing trend of small businesses switching their main banks.

Articles

AU/NZ

Consumer

Banking & Finance Awards: Awarding the best – 80,000 customers can’t be wrong

Discover the winners of RFI Global's Banking & Finance Awards 2024 for leading financial services brands in business banking, consumer banking, financial products and insurance.

News

AU/NZ

Consumer

Press Release: RFI Global Announces Australia’s Banking & Finance Awards Winners for 2024

Announcing the winners of the Banking & Finance Awards. Discover the leading financial service providers as determined by customers.

Podcasts

EMEA

Business & SME

Episode 4: How are fintechs disrupting the money transfer market?

Chloe James, speaks to Surendra Chaplot, Global Head of Product at Wise about the opportunities for fintechs and traditional players when it comes to money transfer.

Podcasts

EMEA

Business & SME

Episode 3: The importance of trust, culture and customer-centricity

How to build a fintech brand that engenders trust, the importance of transparency, trust and security and a customer-centric culture.

Data-driven insights for financial service leaders

Subscribe to The Banknote, our monthly newsletter delivering expert perspectives and exclusive analysis, powered by 200,000 consumer and 60,000 business interviews each year to help you stay ahead in a fast-changing financial world.

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Topic: Customer Experience

Subscribe to The Banknote newsletter for data-driven insights and expert perspectives on the trends shaping financial services.

Press Release: RFI Global Announces Australia’s Banking & Finance Awards Winners for 2024

Episode 4: How are fintechs disrupting the money transfer market?

Episode 3: The importance of trust, culture and customer-centricity

Data-driven insights for financial service leaders

CONTACT

Stay ahead of the trends.
Get data & insights delivered to your inbox

© 2026 RFI Global

Topic: Customer Experience

Subscribe to The Banknote newsletter for data-driven insights and expert perspectives on the trends shaping financial services.

Garry Kasparov vs Deep Blue – an analogy for success in SME banking

SME banking – are payments an untapped digital opportunity or a threat?

Banking & Finance Awards: Awarding the best – 80,000 customers can’t be wrong

Press Release: RFI Global Announces Australia’s Banking & Finance Awards Winners for 2024

Episode 4: How are fintechs disrupting the money transfer market?

Episode 3: The importance of trust, culture and customer-centricity

Data-driven insights for financial service leaders

CONTACT

Stay ahead of the trends. Get data & insights delivered to your inbox

Stay ahead of the trends.
Get data & insights delivered to your inbox