About Mark
Mark is the founder of iSky Research, now part of RFI Global. With nearly two decades of experience in communications, user experience and information systems, he is a recognised authority on digital transformation across the global banking and insurance sectors.
Drawing on insights from iSky Radar, which benchmarks thousands of mobile and website journeys across around 400 brands worldwide, Mark shares his expertise on all aspects of digital UX. He explores emerging trends across markets, what best practice looks like in action, and what retail and business customers expect from digital experiences. He is also the primary host of RFI Global’s Banking Uncovered podcast, where he speaks to industry leaders on the trends shaping financial services.
