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Episode 10: Building trust through transparency – RAA Insurance’s focus on a member-centric service

Host: Chloe James, co-host
Date: September 18, 2024
Region: AU/NZ
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RAA Insurance won three prestigious awards in the Australian Banking & Finance Awards 2024, Most Recommended General Insurer, Best Motor Insurer and Best Home Insurer. The Awards celebrate the financial service providers who have outperformed their peers, and often exceeded the expectations of their customers. Unlike other awards programmes, winners are determined by customers and are backed by data.

In this engaging episode of the Banking Uncovered Podcast, Chloe James, Banking Uncovered Co-host at RFI Global, speaks to Tara Page, Chief Executive at RAA Insurance about how they achieved customer excellence and how they are addressing many of the challenges the insurance industry is facing worldwide, including the impacts of climate change and cost of living crisis.

By keeping their members’ needs at the forefront, RAA Insurance ensures its products offer value for money while addressing affordability and providing quality service.

Topics discussed include:

  • The challenges facing the industry including climate change, the cost-of-living crisis and the aftermath of the pandemic
  • The impact of economic stress on consumers and the protection gap
  • How insurers around the world can learn from each other
  • The importance of customer-centricity and designing products that meet consumers’ evolving needs and the importance of membership benefits
  • How to offer value-for-money insurance products
  • Best practice and innovation in the insurance sector
  • Representing the voice of the consumer with government initiatives
  • Introducing flexible motor insurance options
  • Managing late payments with flexible payment plans
  • Enhancing customer experience during claims
  • Strategies for maintaining affordable insurance premiums
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