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Episode 9: The digital banking revolution – Brett King on the rise of challenger banks

Host: Charles Green, Founder, RFI Global and Chloe James, co-host
Date: August 27, 2024
Region: Global
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The banking sector has undergone a radical transformation over the past decade. Fourteen years ago, when our podcast hosts first met our guest, there were no fintechs or neo banks. Now, the world’s top 20 fintechs significantly outvalue the top 20 traditional banks. So, what does the future hold? How should traditional banks navigate this changing landscape?

In this engaging episode of the Banking Uncovered podcast, Charles Green, RFI Global’s Founder, and co-host Chloe James, speak to Brett King, founder of Moven and host of Breaking Banks, investor, author and futurist, about how AI and technology are shaping the future of banking. They explore changing customer behaviours, particularly among younger generations, who prefer digital solutions over physical branches. They discuss how banks in different regions, like the US, are adapting their branch strategies and integrating digital services to meet customer expectations, the next big transformations in the industry and much more.

Topics discussed include:

  • The phenomenal global growth of fintechs and neobanks
  • The evolution of digital banking and its impact on traditional institutions
  • The role of AI and technology in enhancing banking services and customer experiences
  • The future role of bank branches: Will they become a fashion accessory?
  • The shift in customer preferences, particularly among younger generations
  • The increasing importance of convenience and accessibility in financial services, driven by smartphones and AI capabilities
  • Consumer appetite for super apps around the world and the potential for ‘super wallets’

Tune in to gain valuable insights into the digital revolution in banking and what lies ahead for financial institutions and fintechs.

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Podcast resources

The Big Switch: Why are US consumers switching to digital-only banking?

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