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Episode 6: Robot customers, robot bankers or robot fraudsters? A look at the future of SME banking.

Host: Chloe James, Banking Uncovered Co-host, RFI Global
Date: July 9, 2024
Region: Global
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RFI Global data shows that 75% of consumers and 1 in 4 SMEs in the UK are looking to switch their main bank  account – a HUGE threat to the high street banks that hold most of these relationships.

In this episode of Banking Uncovered, Chloe James sits down with Dave Birch, International Keynote Speaker, Author, and all-round payments guru. They talk about SMEs banking and switching trends, the challenges of scheduling payments, managing overdrafts, dealing with financial crime and much more.

Topics discussed include:

  • The implications of big tech in digital payments
  • How “fraud is out of control!” - and SMEs are a target
  • Payments and super apps
  • Addressing SME banking dissatisfaction with innovation
  • The AI take over… “Why isn’t a BOT doing this for me?!”
  • Ludicrous liability – tough times for the big players
  • The importance of protecting your digital identity
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