RFi Group’s Australian Mortgages Acquisition Report 2020 is a comprehensive overview of the Australian mortgage landscape, looking into understanding the behaviours, attitudes and key trends of borrowers and their lenders across Australia.
The report provides financial institutions with unique data driven global insights into the impact of these trends and how to most effectively design strategies to meet their customers’ needs over the next 12-24 months.
This is a must-read, essential and unique report for all financial service professionals working in the retail banking, mortgages, savings and borrowing sectors across Australia’s banking community, as well as mortgage brokers and anyone interested in mortgage acquisition across Australia.
The RFi Group Australian Mortgage Acquisition Report released in November 2020, is the latest report based on RFi Group’s Australian Mortgage Council (AMC) and XPRT. The AMC and XPRT are a few of RFi Group’s many ongoing studies focused on delivering actionable insights to financial services sectors across the globe. AMC is a quarterly survey of 2000 plus nationally representative mortgage borrowers. It covers a diverse range of mortgage-related topics such as understanding application channel experience, acquisition, engagement, satisfaction, advocacy, loyalty dynamics, switching & refinancing intention. XPRT is a one-of-a-kind monthly survey of 5250 plus nationally representative consumers. It covers broader banking and financial services topics such as current product holdings, future product demand, ongoing channel experience, overall satisfaction with financial service providers, etc. This report draws from these two sources to provide a comprehensive overview of the changing Australian mortgage landspace, deriving actionable acquisition strategies lenders should look to implement in the current market. Some key questions answered in this report include:
• How have the drivers of lender choice changed over time?
• Which aspects of the onboarding experience should lenders look to improve?
• What are the key barriers to online applications and what can lenders do to overcome such barriers?
• What type of loan are borrowers currently most drawn to?
• Are there opportunities for lenders to assist borrowers earlier on in the homeownership journey?
All surveys have been anonymized.
Data Delivery: PDF Report
Subscription: This is a One-Off report.
Market Availability: Other markets available on request to RFi Group
About RFi Group:
RFi Group is a global data-driven insights provider exclusively focused on financial services. We specialise in data and information gathering, customer-based insight generation and business decision support for the world’s leading financial service providers, as well as challengers, disruptive market participants and companies aligned to the FS sector.
We combine global intelligence and local knowledge to provide insightful, valuable and actionable recommendations, with a core focus on the provision of exceptional client service.
Covering 48 key global markets, with regional offices in Toronto, London, Singapore and Sydney RFi Group consistently provides clients with tailored advice and insights relevant to their specific market and business needs.