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Revealed: Australian Banking & Finance winners 2026

Date: February 12, 2026
Region: AU/NZ
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Celebrating excellence in Australian banking and finance

Which banks and financial institutions are truly delivering for Australian retail and business customers? 

RFI Global’s Australian Banking & Finance Awards 2026 recognise the institutions setting the benchmark for performance across banking and insurance, based entirely on the voice of the customer. Unlike traditional industry-judged awards, winners are determined exclusively by customer feedback, combining large-scale survey data with real-world digital behaviour.

The awards draw on insights from over 62,000 Australian consumers and 18,000 Australian businesses surveyed annually through RFI Global’s Atlas research programme, alongside thousands of consumer and business website and app interactions captured via our iSky platform. Together, this provides a robust, evidence-based view of how financial institutions perform across products, service quality and digital experience.  

Discover what drives excellence across Australian banking and insurance  

Download the Australian Banking & Finance Awards 2026 booklet to explore the key trends shaping customer expectations across each category, understand what drives excellence among leading Australian banks and insurers, and uncover the implications for institutions operating in an increasingly competitive and digitally driven financial services market.

This year’s Australian Banking & Finance Awards recognise excellence across five core categories:

  • Digital experience
  • Consumer banking
  • Business banking
  • Financial products
  • Insurance

Explore the organisations that are setting the bar in each category in the short videos below.

Celebrating the best digital experiences in banking 

Discover which banks are leading the way in app and website performance for both retail and business customers. From ease of use to frictionless journeys, see how digital-only providers compare with established institutions, and which organisations are setting the standard for digital excellence. 

Celebrating excellence in consumer banking  

Which banks lead in trust, innovation and customer experience in Australia? Watch the consumer banking awards video to see the institutions most highly rated by Australian consumers in 2026. 

Leading in Australian business banking  

From digital capability to relationship management and service quality, discover which banks are delivering standout experiences for Australian businesses and setting the benchmark for business banking performance. 

Delivering product excellence  

Explore the customer-voted leaders across everyday banking and lending products in Australia, including everyday accounts, savings accounts and credit cards, and see which providers are delivering the strongest product value for Australian customers. 

Setting the benchmark in insurance 

Discover the insurers delivering standout performance across commercial, general, motor, home, travel, life and health insurance in Australia – as rated by customers. See which providers are building trust, delivering value and meeting expectations when it matters most. 

Data-driven insights for financial service leaders

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