Topic: Digital & Innovation

Subscribe to The Banknote newsletter for data-driven insights and expert perspectives on the trends shaping financial services.

Global

Episode 13: Transforming fintech, the role of AI and reimagining the future of financial services

Kathryn Petralia explains the trends in banking, the biggest challenges in financial services, and the future of the fintech industry.

Articles

AU/NZ

Consumer

The future of financial services in Australia and New Zealand

RFI Global’s Financial Services Trends and Predictions 2025 dug into five of the top themes that we see playing out in 2025.

Articles

North America

Consumer

What’s next for US financial services? Challenges and opportunities in 2025

US financial services evolved in 2024 with economic shifts, tech growth, and changing consumer needs. What's next?

Articles

North America

Consumer

Why banks need to use AI to create personalisation and customer engagement

Monzo, Revolut and fintechs dominate retail banking in 2024 as switching rates hit record highs. What’s behind this global shift?

Podcasts

Global

Consumer

Episode 12. Jim Marous: Futureproofing finance part 2 – Customer engagement, branding and next-level innovation in banking

Jim Marous explains how customer engagement in banking is shifting from passive loyalty to active engagement, driven by innovation.

Podcasts

Global

Consumer

Episode 11. Jim Marous: Futureproofing finance part 1 – Digital innovation, AI and the dawn of the fintech

With 34% of consumers ready to switch banks, Charles Green and Jim Marous explore AI, fintech, and digital trends reshaping banking.

Data-driven insights for financial service leaders

Subscribe to The Banknote, our monthly newsletter delivering expert perspectives and exclusive analysis, powered by 200,000 consumer and 60,000 business interviews each year to help you stay ahead in a fast-changing financial world.

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Topic: Digital & Innovation

Subscribe to The Banknote newsletter for data-driven insights and expert perspectives on the trends shaping financial services.

Data-driven insights for financial service leaders

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© 2026 RFI Global

Topic: Digital & Innovation

Subscribe to The Banknote newsletter for data-driven insights and expert perspectives on the trends shaping financial services.

Episode 13: Transforming fintech, the role of AI and reimagining the future of financial services

The future of financial services in Australia and New Zealand

What’s next for US financial services? Challenges and opportunities in 2025

Why banks need to use AI to create personalisation and customer engagement

Episode 12. Jim Marous: Futureproofing finance part 2 – Customer engagement, branding and next-level innovation in banking

Episode 11. Jim Marous: Futureproofing finance part 1 – Digital innovation, AI and the dawn of the fintech

Data-driven insights for financial service leaders

CONTACT

Stay ahead of the trends. Get data & insights delivered to your inbox

Stay ahead of the trends.
Get data & insights delivered to your inbox