Topic: Consumer

Subscribe to The Banknote newsletter for data-driven insights and expert perspectives on the trends shaping financial services.

Security is now part of customer experience, not just a back-end function

Security is no longer invisible in banking. Discover how customer expectations around fraud, control and trust are reshaping digital banking experiences.

Videos

Global

Trends

Trend #2 – Digital user experience (UX): The key battleground for customer loyalty

Mark Donohue explores the shift from digital access to customer control. Watch the video to discover more.

Videos

Global

Trends

Trend #1: From curiosity to confidence: Building trust in AI-powered finance

Caitlin Hill explores how attitudes towards AI are evolving. Watch the video to discover more.

Articles

Global

Consumer

Family banking is no longer a niche product – it’s a lifecycle strategy

Explore how family banking is evolving into a lifecycle strategy, with insights on digital experience, financial education and long-term customer relationships.

Articles

Global

Consumer

The start of a beautiful relationship? Why onboarding matters so much in banking

Why onboarding is a strategic advantage in banking, shaping customer acquisition, satisfaction, engagement and long-term value from day one.

Podcasts

EMEA

Digital & Innovation

Episode 28: Redefining relationship banking in a digital-first world

Discover how digital adoption is reshaping business banking, with Santander UK insights on relationship management and SMEs.

Data-driven insights for financial service leaders

Subscribe to The Banknote, our monthly newsletter delivering expert perspectives and exclusive analysis, powered by 200,000 consumer and 60,000 business interviews each year to help you stay ahead in a fast-changing financial world.

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Topic: Consumer

Subscribe to The Banknote newsletter for data-driven insights and expert perspectives on the trends shaping financial services.

Trend #2 – Digital user experience (UX): The key battleground for customer loyalty

Trend #1: From curiosity to confidence: Building trust in AI-powered finance

Data-driven insights for financial service leaders

CONTACT

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© 2026 RFI Global

Topic: Consumer

Subscribe to The Banknote newsletter for data-driven insights and expert perspectives on the trends shaping financial services.

Security is now part of customer experience, not just a back-end function

Trend #2 – Digital user experience (UX): The key battleground for customer loyalty

Trend #1: From curiosity to confidence: Building trust in AI-powered finance

Family banking is no longer a niche product – it’s a lifecycle strategy

The start of a beautiful relationship? Why onboarding matters so much in banking

Episode 28: Redefining relationship banking in a digital-first world

Data-driven insights for financial service leaders

CONTACT

Stay ahead of the trends. Get data & insights delivered to your inbox

Stay ahead of the trends.
Get data & insights delivered to your inbox