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Explore our weekly articles, podcasts, reports and webinars tackling the biggest challenges facing financial services, powered by expert perspectives and insights from 200,000 consumer and 60,000 business interviews each year. 

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North America
Consumer

Bank of America | Banking on trust, AI and the future of digital customer experiences

Episode 30: Discover how customer expectations and technology are evolving and what the future of digital banking will look like.
AU/NZ
Business & SME

Beyond the surcharge: What Australia’s payment reforms mean for banks and businesses

How will businesses respond to Australia's surcharge ban? Discover what the reforms mean for card usage, costs and provider relationships.
Global
Trends

Business banking: The implications for businesses across the five trends

Jon Ruston examines how the five trends are impacting businesses globally. Watch the video to discover more.
North America
Consumer

Episode 29: Delivering member-centric banking in a digital-first world

Discover how customer-centric banking transforms the financial experience and how to make customers smile in a digital environment.
Global
Consumer

Financial Services Trends and Predictions 2026: Six month update

Mid-year 2026 financial trends update with insights from 200K+ consumers & 60K+ businesses. Watch expert videos & download the full report.
North America
Consumer

US consumers are embracing AI; how should banks respond?

61% of US consumers have already used AI for a financial task. Discover what this means for banks and future customer behaviour.
Global
Trends

Trend #5 – Wealth in 2026: Unlocking fee-based growth as affluent investments rise

Stefano Colombu revisits the trends driving investment activity, and the forces driving investment activity. Watch the video to discover more.
Global
Consumer

Getting personal: Why tailored banking experiences have become the next competitive advantage

Discover why tailored banking experiences are becoming a competitive advantage and how banks can balance personalisation and customisation.
Global
Trends

Trend #4 – Cybersecurity: Fraud has evolved, but have banks?

Luke Allchin explains why financial institutions must make security more visible for customers to manage. Watch the video to discover more.
APAC
Consumer

Banking Uncovered Singapore 2026 – 25 August | Conrad Singapore Orchard

Join us for Banking Uncovered Singapore. We will share new insights on the trends and customer dynamics driving banking in Singapore.
Global
Trends

Trend #3 – The next chapter for neobanks: From growth to value

Kieran Hines examines how the sector has progressed, and why some challengers are pulling ahead. Watch the video to discover more.
APAC
Consumer

Banking Uncovered Malaysia 2026 | 27 August, EQ Kuala Lumpur

Join us at EQ Kuala Lumpur on 27 August for Banking Uncovered Malaysia, with a discussion on the digital strategies and experiences driving growth in Malaysian banking.

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