Why banks need to use AI to create personalisation and customer engagement
Monzo, Revolut and fintechs dominate retail banking in 2024 as switching rates hit record highs. What’s behind this global shift?
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Consumer
US housing crisis: The American nightmare
Discover how rising mortgage rates and shifting priorities are reshaping the US housing market - and what lenders must do to adapt.
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The gig economy and the looming retirement crisis
Navigating retirement planning in the gig economy: Explore the challenges gig workers face and discover the future of 401(k) plans.
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How insurance providers can support customers in challenging times
Australian households are under increased financial pressure and are grappling with insurance affordability as premiums continue to rise.
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The future is hybrid: Meeting consumers’ evolving financial advisory needs
MacroMonitor data shows households that seek advice before major financial decisions are more confident in achieving their financial goals.
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Before or after arrival – when is it best for banks to meet Australia’s new arrivals?
With 90% of migrants staying loyal to their first bank, how can banks cater to new arrivals in Australia and ensure long-term retention?
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