Listen in as RFI Global’s Global Head of Consumer Digital and Segment, Hubert Petka discusses the latest SME and retail banking insights.
As consumers and SMEs move into a post-pandemic world, they are looking to their banking providers for reassurance, proactive contact and financial assistance in the form of reduced fees and competitive rates.
2020 was a challenging year, not least for banks, SMEs and retail consumers. COVID-19 resulted in a decrease in revenue for SMEs, and cautionary spending from consumers who focused heavily on increasing their savings.
He’ll delve into exclusive insights, addressing the current consumer climate, how banks can leverage reputation and brand to build on trust and how to better support SMEs and retail banking consumers in a post-covid era.