Topic: Customer Experience

Subscribe to The Banknote newsletter for data-driven insights and expert perspectives on the trends shaping financial services.

AU/NZ

Episode 10: Building trust through transparency – RAA Insurance’s focus on a member-centric service

Discover how RAA Insurance achieves customer excellence and tackles global insurance challenges in this episode of Banking Uncovered.

Articles

North America

Consumer

How can Financial Service providers better support diverse communities in the US?

US companies target Black, Asian, and Hispanic groups for market growth, buying power, regulatory compliance, and to boost inclusivity.

Articles

EMEA

Consumer

Will AI finally kill the bank branch?

In the UK 75% of consumers bank digitally first but when we break it down, this is almost entirely transactional behaviours.

Podcasts

EMEA

Consumer

Episode 8: Innovating banking – Steve Weston on digital transformation and customer engagement at Barclays

Find out how Barclays is navigating digital transformation and customer engagement in an ever-evolving banking landscape.

Podcasts

Global

Business & SME

Episode 7: Why financial institutions are slowly moving away from their traditional ways  

Discover why SMEs are switching to non-traditional financial providers in this latest episode of the Banking Uncovered podcast.

Articles

Global

Business & SME

How cross-border payments lead to significant new customer acquisition

Financial institutions have an opportunity to acquire consumers and businesses and build profitable relationships with cross-border payments.

Data-driven insights for financial service leaders

Subscribe to The Banknote, our monthly newsletter delivering expert perspectives and exclusive analysis, powered by 200,000 consumer and 60,000 business interviews each year to help you stay ahead in a fast-changing financial world.

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Topic: Customer Experience

Subscribe to The Banknote newsletter for data-driven insights and expert perspectives on the trends shaping financial services.

Data-driven insights for financial service leaders

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© 2026 RFI Global

Topic: Customer Experience

Subscribe to The Banknote newsletter for data-driven insights and expert perspectives on the trends shaping financial services.

Episode 10: Building trust through transparency – RAA Insurance’s focus on a member-centric service

How can Financial Service providers better support diverse communities in the US?

Will AI finally kill the bank branch?

Episode 8: Innovating banking – Steve Weston on digital transformation and customer engagement at Barclays

Episode 7: Why financial institutions are slowly moving away from their traditional ways

How cross-border payments lead to significant new customer acquisition

Data-driven insights for financial service leaders

CONTACT

Stay ahead of the trends. Get data & insights delivered to your inbox

Episode 7: Why financial institutions are slowly moving away from their traditional ways  

Stay ahead of the trends.
Get data & insights delivered to your inbox