Topic: Customer Experience

Subscribe to The Banknote newsletter for data-driven insights and expert perspectives on the trends shaping financial services.

EMEA

The future of banking: Five strategies for banks and fintechs

Did you know that 50% of UK consumers now use digital-only providers, yet the Big 6 still hold 84% of primary banking relationships?

Webinars

EMEA

Consumer

Webinar – Capturing share of wallet in 2025: What UK consumers want from banks and fintechs

Traditional banks vs. fintechs—who’s winning? Discover key insights from 4,000+ UK consumers on shifting market trends. Watch the webinar now.

Podcasts

AU/NZ

Consumer

Episode 14: Affordability, sustainability, customer experience and the future of home loans 

Lisa Claes explores property market trends in the US, UK, Australia, and New Zealand, highlighting key drivers and the future of home loans.

Articles

AU/NZ

Consumer

The future of financial services in Australia and New Zealand

RFI Global’s Financial Services Trends and Predictions 2025 dug into five of the top themes that we see playing out in 2025.

Podcasts

Global

Consumer

Episode 12. Jim Marous: Futureproofing finance part 2 – Customer engagement, branding and next-level innovation in banking

Jim Marous explains how customer engagement in banking is shifting from passive loyalty to active engagement, driven by innovation.

Podcasts

Global

Consumer

Episode 11. Jim Marous: Futureproofing finance part 1 – Digital innovation, AI and the dawn of the fintech

With 34% of consumers ready to switch banks, Charles Green and Jim Marous explore AI, fintech, and digital trends reshaping banking.

Data-driven insights for financial service leaders

Subscribe to The Banknote, our monthly newsletter delivering expert perspectives and exclusive analysis, powered by 200,000 consumer and 60,000 business interviews each year to help you stay ahead in a fast-changing financial world.

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Topic: Customer Experience

Subscribe to The Banknote newsletter for data-driven insights and expert perspectives on the trends shaping financial services.

Data-driven insights for financial service leaders

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© 2026 RFI Global

Topic: Customer Experience

Subscribe to The Banknote newsletter for data-driven insights and expert perspectives on the trends shaping financial services.

The future of banking: Five strategies for banks and fintechs

Webinar – Capturing share of wallet in 2025: What UK consumers want from banks and fintechs

Episode 14: Affordability, sustainability, customer experience and the future of home loans

The future of financial services in Australia and New Zealand

Episode 12. Jim Marous: Futureproofing finance part 2 – Customer engagement, branding and next-level innovation in banking

Episode 11. Jim Marous: Futureproofing finance part 1 – Digital innovation, AI and the dawn of the fintech

Data-driven insights for financial service leaders

CONTACT

Stay ahead of the trends. Get data & insights delivered to your inbox

Episode 14: Affordability, sustainability, customer experience and the future of home loans 

Stay ahead of the trends.
Get data & insights delivered to your inbox