Charles Green, RFI Global’s Founder, speaks to Mohamed Keraine, Global Head of Digital Banking at Standard Chartered about the future of digital banking: how to mitigate risks, maximise opportunities and prioritise investment.
Topics discussed include:
- The importance of customer-centricity in a digital era
- How digital empowers businesses to scale and innovate
- The importance of re-inventing products and processes
- Becoming a chat first organization to boost customer engagement
- How multi-channel experiences elevate satisfaction and engender loyalty
- Combating cyber security risk through education, analytics and biometrics
- Using AI and technology to enhance banking ethically and sustainably
- And much more…
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