Banking Uncovered Episode 1: The future of digital banking – enhancing customer relationship with data

Charles Green, RFI Global’s Founder, speaks to Mohamed Keraine, Global Head of Digital Banking at Standard Chartered about the future of digital banking: how to mitigate risks, maximise opportunities and prioritise investment. 

Topics discussed include:

  • The importance of customer-centricity in a digital era 
  • How digital empowers businesses to scale and innovate 
  • The importance of re-inventing products and processes  
  • Becoming a chat first organization to boost customer engagement 
  • How multi-channel experiences elevate satisfaction and engender loyalty 
  • Combating cyber security risk through education, analytics and biometrics 
  • Using AI and technology to enhance banking ethically and sustainably
  • And much more… 
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