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Episode 1: The future of digital banking – enhancing customer relationships with data

Host: Charles Green, Founder, RFI Global
Date: May 2, 2024
Region: Global
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Charles Green, RFI Global’s Founder, speaks to Mohamed Keraine, Global Head of Digital Banking at Standard Chartered about the future of digital banking: how to mitigate risks, maximise opportunities and prioritise investment.

Topics discussed include:

  • The importance of customer-centricity in a digital era
  • How digital empowers businesses to scale and innovate
  • The importance of re-inventing products and processes
  • Becoming a chat first organization to boost customer engagement
  • How multi-channel experiences elevate satisfaction and engender loyalty
  • Combating cyber security risk through education, analytics and biometrics
  • Using AI and technology to enhance banking ethically and sustainably
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