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Kieran Hines

Director, EMEA & North America

Kieran Hines

About Kieran

Kieran is a Director for EMEA and North America at RFI Global, where he helps senior executives in the banking and payments industries to make better-informed strategic decisions.

With over 20 years of experience in financial services research and advisory, he has worked closely with large banks, payment networks, technology providers and consultancies on topics including digital engagement, open finance, payments and data monetisation across retail and business banking.

A regular speaker and chair at industry events and in the media, he combines deep sector knowledge and a strong track record of translating complex data into clear, actionable insight. He writes and speaks about the future of banking, with a particular focus on AI, open banking, technology-driven change, digital customer experience and innovation in financial services.

View content by Kieran

The OpenAI and Plaid partnership marks a shift in AI usage to personalised financial insight. Our data reveals the opportunities.
Beyond the hype, how is AI delivering real impact? Key takeaways from AWS Financial Services symposium.
Discover what customers want from AI in banking, and how banks can capture the AI opportunity now.
RFI Global's UK Banking & Finance Awards benchmark and celebrate the best performers based on independent customer research.

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