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Financial Services Trends and Predictions 2026

Date: December 18, 2025
Region: Global
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Discover the 5 trends set to shape financial services in 2026

2025 has been another year of rapid transformation across financial services. Mobile wallets are now mainstream, mobile apps have overtaken online banking and institutions are moving from experimentation to execution with AI. Meanwhile, economic uncertainty and the continued rise of neobanks are redefining customer expectations around value, loyalty and service.

Consumers increasingly demand seamless, personalised experiences across every stage of their journey, from onboarding to servicing, and they are more willing than ever to switch providers if their expectations aren’t met.

RFI Global’s Financial Services Trends & Predictions 2026 report explores how the industry is evolving, from the growing influence of AI, the challenges of cybersecurity, digital innovation and the evolution of fintechs to the needs of affluent consumers. Drawing on insights from over 200,000 consumers and 60,000 businesses worldwide, plus thousands of real consumer and business interactions with banking apps, we explore how financial institutions can build confidence, foster loyalty and drive growth in a fast-changing landscape.

Download the report to see what’s next for financial services.

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