Global digital UX intelligence for financial services
Navigate the ever-changing digital customer experience with market-leading UX benchmarking, journey mapping and competitive intelligence, designed to guide digital strategy across all channels.
Get a competitive edge
iSky delivers advanced digital UX intelligence for banking and insurance services. It combines tactical journey mapping with robust performance benchmarking to give you a unique window into how customers experience your brand, and how your competitors perform. Covering all key digital channels sectors and segments and powered by thousands of real consumer and business interactions, it offers unmatched insight into the evolving digital landscape.
Tailored solutions for your teams
Radar portal
Your self-service hub for actionable competitive intelligence.
- - Benchmark UX performance across hundreds of purpose-designed metrics
- - Access local, regional and global benchmarks
- - Download journeys and historical scoring for real-time decision-making
Insights session
Monthly workshops to keep you up to date with the latest in digital user experiences.
- - Understand the latest UX trends and innovations
- - Learn best practices from leading brands
- - Know how to improve onboarding, activation and servicing journeys
Swift assist
On-call consultancy to answer your business questions, fast.
- - Bespoke outputs tailored to your needs
- - Rapid turnaround to support agile decision-making
Work with RFI Global’s financial services experts to stay ahead of trends, anticipate market shifts, and refine your digital strategies. Our consultants specialise exclusively in financial services research, empowering you to unlock deep insights and make informed decisions.
What makes iSky unique?
- A single source of digital truth for your brand and competitors, updated every 4 months
- Validated proprietary metrics, including: Friction score, utility score and VoC score
- Historical data spanning over 10 years for trend analysis and forecasting
- Uncapped user licensing and global coverage
- Competitive pricing options to meet your business's specific needs
- Trusted by the world's leading financial services providers
Get the insights you need optimise your customer journeys in an ever-evolving digital world. Understand your customers’ experience at every stage, from onboarding, to day-to-day transactions, to problem resolution. And know how your competitors and best in class are performing so you can optimise your offers in a competitive world.
