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Episode 8: Innovating banking – Steve Weston on digital transformation and customer engagement at Barclays

Host: Charles Green, Founder, RFI Global and Chloe James, co-host
Date: August 13, 2024
Region: EMEA
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Steve Weston, Head of Everyday Money Management at Barclays, discusses his career journey, including his role in founding neobank Volt and his return to Barclays UK. He shares valuable insights into the challenges and experiences of working in both a fintech startup and a traditional bank.

In this engaging episode of the Banking Uncovered podcast, Charles Green, RFI Global’s Founder, and co-host Chloe James, speak to Steve about the future of digital banking for neobanks and traditional banks. They discuss Innovative strategies for maintaining customer relationships beyond digital transformation, the concept of super apps, AI and cyber security and much more.

Topics discussed include:

  • The future of neobanks and the increasing need for them to act more like traditional banks, especially regarding customer service and fraud reimbursement
  • Barclays’ innovative approach to customer engagement including the creation of Barclays Local, the introduction of shared banking hubs and the development of electric vans
  • The role of super apps and advanced payment solutions in the future of banking
  • Barclays’ approach to acquiring and retaining young customers
  • The importance of personalised services and digital tools
  • Strategies to integrate payments and enhance digital service
  • The value of Barclay’s Digital Eagle programme in educating customers and preventing fraud
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