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Raising the bar in customer service excellence  

Date: January 29, 2026
Region: EMEA
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UK Banking and Finance Awards 2026    

Customer service plays a critical role in shaping trust, loyalty and advocacy across banking. These awards recognise providers delivering standout service experiences in consumer and business banking, from consistent everyday support to high quality relationship management and access to specialist expertise when customers need it most.  

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Data-driven insights for financial service leaders

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Our latest insights

EMEA
Business & SME

The elephant in the room: Businesses need more control of payments, not more tools

UK businesses don’t need more payment tools. They need flexibility, visibility and control over how payments are managed across systems.
Global
Consumer

The Plaid and ChatGPT announcement is a wake-up call for banks. Here’s why.

The OpenAI and Plaid partnership marks a shift in AI usage to personalised financial insight. Our data reveals the opportunities.
Global
Consumer

Takeaways from the AWS Financial Services Symposium

Beyond the hype, how is AI delivering real impact? Key takeaways from AWS Financial Services symposium.
EMEA
Business & SME

Winning the mid-market: What UK businesses really value from their financial institutions

Mid-market enterprises expect digital efficiency and expert human insight from banks, redefining how value is delivered in UK business banking in 2026.
AU/NZ
Consumer

Why Australian consumers are feeling better about their banks – and what’s driving loyalty

Australian bank loyalty is rising, but competition is intensifying. Discover what drives advocacy, switching and digital expectations in 2026.
North America
Consumer

Fintech has the reach: Now the battle is for investment wallet share

Fintech adoption is high, but asset share is low. Explore where investment wallet share is shifting and what it means for wealth firms.
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