Topic: Customer Experience

Subscribe to The Banknote newsletter for data-driven insights and expert perspectives on the trends shaping financial services.

Global

Commercial banking’s next frontier: control without complexity

Discover how leading commercial banks improve digital experiences through frictionless access, connected workflows, security and AI guidance.

Podcasts

North America

Consumer

Bank of America | Banking on trust, AI and the future of digital customer experiences

Episode 30: Discover how customer expectations and technology are evolving and what the future of digital banking will look like.

Articles

AU/NZ

Business & SME

Beyond the surcharge: What Australia’s payment reforms mean for banks and businesses

How will businesses respond to Australia's surcharge ban? Discover what the reforms mean for card usage, costs and provider relationships.

Podcasts

North America

Consumer

Episode 29: Delivering member-centric banking in a digital-first world

Discover how customer-centric banking transforms the financial experience and how to make customers smile in a digital environment.

Reports

Global

Consumer

Financial Services Trends and Predictions 2026: Six month update

Mid-year 2026 financial trends update with insights from 200K+ consumers & 60K+ businesses. Watch expert videos & download the full report.

Articles

North America

Consumer

US consumers are embracing AI; how should banks respond?

61% of US consumers have already used AI for a financial task. Discover what this means for banks and future customer behaviour.

Data-driven insights for financial service leaders

Subscribe to The Banknote, our monthly newsletter delivering expert perspectives and exclusive analysis, powered by 200,000 consumer and 60,000 business interviews each year to help you stay ahead in a fast-changing financial world.

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Topic: Customer Experience

Subscribe to The Banknote newsletter for data-driven insights and expert perspectives on the trends shaping financial services.

Data-driven insights for financial service leaders

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© 2026 RFI Global

Topic: Customer Experience

Subscribe to The Banknote newsletter for data-driven insights and expert perspectives on the trends shaping financial services.

Commercial banking’s next frontier: control without complexity

Bank of America | Banking on trust, AI and the future of digital customer experiences

Beyond the surcharge: What Australia’s payment reforms mean for banks and businesses

Episode 29: Delivering member-centric banking in a digital-first world

Financial Services Trends and Predictions 2026: Six month update

US consumers are embracing AI; how should banks respond?

Data-driven insights for financial service leaders

CONTACT

Stay ahead of the trends. Get data & insights delivered to your inbox

Stay ahead of the trends.
Get data & insights delivered to your inbox