Topic: Customer Experience

Subscribe to The Banknote newsletter for data-driven insights and expert perspectives on the trends shaping financial services.

Reports

AU/NZ

Consumer

Australian Banking & Finance Awards 2025

Discover which Australian banks excel in 2025. See the award winners and key trends. Download the guide today.

News

AU/NZ

Consumer

Press Release: RFI Global Announces Australia’s Banking & Finance Awards Winners for 2025

Presenting the winners of the Banking & Finance Awards. Explore the top financial service providers, chosen by customers.

Podcasts

AU/NZ

Consumer

Episode 15: Delivering customer excellence – why relationship banking still matters in a digital world 

Jason Yetton discusses the role of banks in economic empowerment, and Westpac’s ongoing transformation to better serve customers.

Articles

North America

Consumer

The future of investing: How GenZ is shaping the financial landscape

With $360B in spending power, GenZ is disrupting finance—only 66% use brokerages vs. 92% of Boomers, favoring fintech instead.

Articles

EMEA

Consumer

The future of banking: Five strategies for banks and fintechs

Did you know that 50% of UK consumers now use digital-only providers, yet the Big 6 still hold 84% of primary banking relationships?

Webinars

EMEA

Consumer

Webinar – Capturing share of wallet in 2025: What UK consumers want from banks and fintechs

Traditional banks vs. fintechs—who’s winning? Discover key insights from 4,000+ UK consumers on shifting market trends. Watch the webinar now.

Data-driven insights for financial service leaders

Subscribe to The Banknote, our monthly newsletter delivering expert perspectives and exclusive analysis, powered by 200,000 consumer and 60,000 business interviews each year to help you stay ahead in a fast-changing financial world.

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Topic: Customer Experience

Subscribe to The Banknote newsletter for data-driven insights and expert perspectives on the trends shaping financial services.

Press Release: RFI Global Announces Australia’s Banking & Finance Awards Winners for 2025

Data-driven insights for financial service leaders

CONTACT

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© 2026 RFI Global

Topic: Customer Experience

Subscribe to The Banknote newsletter for data-driven insights and expert perspectives on the trends shaping financial services.

Australian Banking & Finance Awards 2025

Press Release: RFI Global Announces Australia’s Banking & Finance Awards Winners for 2025

Episode 15: Delivering customer excellence – why relationship banking still matters in a digital world

The future of investing: How GenZ is shaping the financial landscape

The future of banking: Five strategies for banks and fintechs

Webinar – Capturing share of wallet in 2025: What UK consumers want from banks and fintechs

Data-driven insights for financial service leaders

CONTACT

Stay ahead of the trends. Get data & insights delivered to your inbox

Episode 15: Delivering customer excellence – why relationship banking still matters in a digital world 

Stay ahead of the trends.
Get data & insights delivered to your inbox