Topic: Customer Experience

Subscribe to The Banknote newsletter for data-driven insights and expert perspectives on the trends shaping financial services.

EMEA

Episode 28: Redefining relationship banking in a digital-first world

Discover how digital adoption is reshaping business banking, with Santander UK insights on relationship management and SMEs.

Articles

EMEA

Business & SME

The elephant in the room: Businesses need more control of payments, not more tools

UK businesses don’t need more payment tools. They need flexibility, visibility and control over how payments are managed across systems.

Articles

Global

Consumer

The Plaid and ChatGPT announcement is a wake-up call for banks. Here’s why.

The OpenAI and Plaid partnership marks a shift in AI usage to personalised financial insight. Our data reveals the opportunities.

Articles

EMEA

Business & SME

Winning the mid-market: What UK businesses really value from their financial institutions

Mid-market enterprises expect digital efficiency and expert human insight from banks, redefining how value is delivered in UK business banking in 2026.

Articles

AU/NZ

Consumer

Why Australian consumers are feeling better about their banks – and what’s driving loyalty

Australian bank loyalty is rising, but competition is intensifying. Discover what drives advocacy, switching and digital expectations in 2026.

Articles

EMEA

Consumer

Consumers are using GenAI tools to manage their money: Why banks need to act

Discover what customers want from AI in banking, and how banks can capture the AI opportunity now.

Data-driven insights for financial service leaders

Subscribe to The Banknote, our monthly newsletter delivering expert perspectives and exclusive analysis, powered by 200,000 consumer and 60,000 business interviews each year to help you stay ahead in a fast-changing financial world.

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Topic: Customer Experience

Subscribe to The Banknote newsletter for data-driven insights and expert perspectives on the trends shaping financial services.

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© 2026 RFI Global

Topic: Customer Experience

Subscribe to The Banknote newsletter for data-driven insights and expert perspectives on the trends shaping financial services.

Episode 28: Redefining relationship banking in a digital-first world

The elephant in the room: Businesses need more control of payments, not more tools

The Plaid and ChatGPT announcement is a wake-up call for banks. Here’s why.

Winning the mid-market: What UK businesses really value from their financial institutions

Why Australian consumers are feeling better about their banks – and what’s driving loyalty

Consumers are using GenAI tools to manage their money: Why banks need to act

Data-driven insights for financial service leaders

CONTACT

Stay ahead of the trends. Get data & insights delivered to your inbox

Stay ahead of the trends.
Get data & insights delivered to your inbox