RFI Global’s Consumer Councils provide the essential segment and product insights that you need to stay on top of the ever-changing needs and preferences of retail customers.
Themes include:
- Changing nature of main bank relationships
- Multi-banking and its impact on acquisition and loyalty
- Shifting consumer payment behaviours
- Customer expectations of personalization
- Brand building in the attention economy
Council programs
Since 2006, these customized financial services subscription programs have enabled our clients to acquire, engage and retain customers by helping them navigate current and historic trends across 48 markets.
The Consumer, Commercial, and SME focused Councils provide unlimited access to intelligently curated data that answers real world questions and offers clear insights on the messages that will resonate with your target audience.
WHAT IT GIVES YOU
- Unrivalled visibility of customer needs, preferences and expectations
- The ability to address the priorities for your business allowing fast, data-driven decision making
- Consistent and comparable insights across markets, segments and product over historical timeframes
- Global themed approach with locally grounded insights
- Access to historical data to learn from real world experience and proven best practice
WHY IT’S IMPORTANT
- Keeping your finger on the pulse of the constantly evolving financial services landscape
- Solve the strategic challenges facing your business and earn competitive advantage
- Enhance customer acquisition, engagement and retention performance
- Optimise/Benchmark product performance
- Understand the key factors of customer experience and their impact on consumers
- Invest wisely based on data grounded insights and recommendations in market, product and innovation
COUNCIL PROGRAMS INCLUDE:
EMEA
- UK Mortgage Council
- UK Savings Council
- UK Travel Council
- UK Payments Innovation Council
- UK Buy Now Pay Later Tracker
- Global Buy Now Pay Later Tracker - UK
- Global Buy Now Pay Later Tracker - France
- France Priority and Retail Banking Council
- Kenya Priority & Retail Banking Council
- Nigeria Priority and Retail Banking Council
- UAE Priority and Retail Banking Council
- UK Priority and Retail Banking Council
- UK - Global Digital Banking Council
- France - Global Digital Banking Council
- UK Digital Banking Council
- UK Buy Now Pay Later Study
- Sweden Buy Now Pay Later Study
AMERICAS
- Canada Payments Council
- Canada Mortgages Council
- Canada Insurance Council
- Global Buy Now Pay Later Tracker - Canada
- Canada Priority and Retail Banking Council
- Mexico Priority and Retail Banking Council
- US Priority and Retail Banking Council
- US - Global Digital Banking Council
- Canada - Global Digital Banking Council
- Mexico - Global Digital Banking Counci
- Canada Digital Banking Council
- US Buy Now Pay Later Study
- Global BNPL Tracker - Mexico
ASIA
- Global Buy Now Pay Later Tracker - China
- Global Buy Now Pay Later Tracker - Hong Kong
- Global Buy Now Pay Later Tracker - India
- Global Buy Now Pay Later Tracker - Malaysia
- Global Buy Now Pay Later Tracker - Singapore
- China Priority and Retail Banking Council
- Hong Kong Priority and Retail Banking Council
- India Priority and Retail Banking Council
- Indonesia Priority and Retail Banking Council
- Korea Priority and Retail Banking Council
- Malaysia Priority and Retail Banking Council
- Pakistan Priority & Retail Banking Counci
- PRD Priority and Retail Banking Council
- Singapore Priority and Retail Banking Counci
- Taiwan Priority and Retail Banking Council
- Thailand Priority and Retail Banking Council
- China - Global Digital Banking Council
- Hong Kong - Global Digital Banking Council
- India - Global Digital Banking Council
- Malaysia - Global Digital Banking Council
- Singapore - Global Digital Banking Council
- Hong Kong Buy Now Pay Later Study
- Singapore Priority and Retail Banking Council
- Taiwan Priority and Retail Banking Council
- Thailand Priority and Retail Banking Council
- China - Global Digital Banking Council
- Hong Kong - Global Digital Banking Council
- India - Global Digital Banking Council
- Malaysia - Global Digital Banking Council
- Singapore - Global Digital Banking Council
- Hong Kong Buy Now Pay Later Study
AUNZ
- Australia Cards Council
- Australia Mortgage Council
- Australia Consumer Lending Council
- Australia Travel Program (ATP)
- Australia Insurance Innovation
- New Zealand Payments Council
- New Zealand Personal Loans
- New Zealand Savings and Deposits Council
- New Zealand Mortgages Council
- Australia Auto Finance Study
- Australia Youth Banking Study
- Australia Loyalty Study
- Australia Deposits Tracker (AUDT)
- Australia Personal Loan Business Tracker (PLBT)
- Australia Personal Loan Business Monitor on Program
- Australia Payments Diary
- XPRT
- Australia Buy Now Pay Later Tracker
- Global Buy Now Pay Later Tracker – Australia
- Australia Priority and Retail Banking Council
- Australia - Global Digital Banking Council
- Australia Private Banking Council
- Australia Affluent Banking Program
- Australia Mortgage Council - Broker
- Australia Buy Now Pay Later Study
- Australia Digital Banking Program
- Australia Savings and Deposits Council – Savings
- Australia Saving and Deposits Council – Transactions
Keep your finger on the pulse and stay up to date with the latest insights from RFI Global.
Banking Uncovered Episode 14: Affordability, sustainability, customer experience and the future of home loans
- Lisa Claes explores property market trends in the US, UK, Australia, and New Zealand, highlighting key drivers and the future of home loans.
What does the future hold for financial services in 2025?
- Discover five key trends set to reshape financial services in 2025, based on insights from 200,000 consumers and 60,000 businesses worldwide.
How shifting US household dynamics are redefining life insurance
- Life insurance, once a financial planning staple, now covers only half of U.S. households, down from three-quarters 20 years ago.
Trends and Predictions 2025
- Discover 2025’s key financial service trends with RFI Global's data-driven insights on banking, payments, and wealth. Download now!
Banking Uncovered Episode 13: Transforming fintech, the role of AI and reimagining the future of financial services
- Kathryn Petralia explains the trends in banking, the biggest challenges in financial services, and the future of the fintech industry.
The future of financial services in Australia and New Zealand
- RFI Global’s Financial Services Trends and Predictions 2025 dug into five of the top themes that we see playing out in 2025.
What’s next for US financial services? Challenges and opportunities in 2025
- US financial services evolved in 2024 with economic shifts, tech growth, and changing consumer needs. What's next?
Why banks need to use AI to create personlisation and customer engagement
- Monzo, Revolut and fintechs dominate retail banking in 2024 as switching rates hit record highs. What’s behind this global shift?
