Why banks need to use AI to create personalisation and customer engagement
Monzo, Revolut and fintechs dominate retail banking in 2024 as switching rates hit record highs. What’s behind this global shift?
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shanna@rfi.global
Episode 12. Jim Marous: Futureproofing finance part 2 – Customer engagement, branding and next-level innovation in banking
Jim Marous explains how customer engagement in banking is shifting from passive loyalty to active engagement, driven by innovation.
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US housing crisis: The American nightmare
Discover how rising mortgage rates and shifting priorities are reshaping the US housing market - and what lenders must do to adapt.
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Episode 11. Jim Marous: Futureproofing finance part 1 – Digital innovation, AI and the dawn of the fintech
With 34% of consumers ready to switch banks, Charles Green and Jim Marous explore AI, fintech, and digital trends reshaping banking.
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The gig economy and the looming retirement crisis
Navigating retirement planning in the gig economy: Explore the challenges gig workers face and discover the future of 401(k) plans.
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How insurance providers can support customers in challenging times
Australian households are under increased financial pressure and are grappling with insurance affordability as premiums continue to rise.
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