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WEBINAR ON DEMAND | The world’s top 20 banking apps, according to customers

Date: September 23, 2026
Region: Global
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What do customers really want from a banking app? 

Customers today expect the same intuitive, personalised and seamless experiences they get from brands like Netflix, Amazon and Uber. For consumers today, the app is now the bank. Banks and fintechs are under growing pressure to meet rising expectations and stand out in an increasingly competitive market. 

RFI Global analysed real digital banking experiences across more than 400 providers in 22 countries, and the results reveal what today’s customers expect from their bank. Using our proprietary Voice of the Customer (VoC) Score, we identified the world’s top 20 banking apps based on what customers value most. 

Watch the on-demand webinar to discover: 

  • The world’s top 20 banking apps, based on the voice of the customer 
  • What the leading apps do differently across markets 
  • The features and capabilities customers value most  
  • Emerging trends shaping the future of digital banking  
  • Practical lessons you can apply to your own digital roadmap 

Data-driven insights for financial service leaders

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