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UK Banking & Finance Awards 2026

Date: March 19, 2026
Region: EMEA
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Celebrating excellence in UK banking and finance  

The RFI Global Banking & Finance Awards 2026 recognise the institutions setting the benchmark for performance across consumer and business banking.

Unlike traditional industry-judged awards, winners are determined entirely by the voice of the customer, drawing on feedback from over 16,000 UK consumers, 4,500 UK businesses, and thousands of real banking app interactions captured via our iSky platform. Together, this provides a robust view of how financial institutions perform across digital experience, product innovation, customer service and brand.

Download our booklet to uncover what excellence in UK banking looks like in practice, and how leading institutions are responding to rising customer expectations. Based on our analysis of all the customer data, it explores the behaviours and capabilities that differentiate the strongest performers, the trends defining the market and what this means for competing effectively in an increasingly digital and competitive market.

The awards recognise excellence across five categories. Discover the winners in each category in the short videos below.

Recognising standout performers  

The overall category represents the highest level of recognition across the UK Banking and Finance Awards. They celebrate banks that achieve exceptional customer recommendation and advocacy, and those delivering standout performance for key segments, from youth and affluent consumers to midmarket business customers.

Celebrating the best in digital banking   

Discover which banks are delivering the strongest digital experiences for retail and business customers in the UK. From ease of use to frictionless journeys, see how digital-only providers compare with established institutions, and which organisations are setting the standard for digital excellence.  

Delivering product excellence   

Explore the customer-voted leaders in product innovation for retail and business banking, including everyday accounts, loans, credit cards and rewards for consumers, and see which providers are delivering the strongest product value for UK customers. 

Building trusted and distinctive banking brands   

Brand reputation is shaped by trust, innovation and a clear commitment to customers over the long term. Our awards recognise the banks that stand out for building strong, trusted brands in retail and business banking, reflecting transparency, innovation, and, for business customers, sustained support for long-term growth.

Raising the bar in customer service excellence  

Customer service plays a critical role in shaping trust, loyalty and advocacy across banking. These awards recognise providers delivering standout service experiences in consumer and business banking, from consistent everyday support to high quality relationship management and access to specialist expertise when customers need it most.  

Data-driven insights for financial service leaders

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