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Topic: Customer Experience

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AU/NZ
Consumer

Episode 15: Delivering customer excellence – why relationship banking still matters in a digital world 

Jason Yetton discusses the role of banks in economic empowerment, and Westpac’s ongoing transformation to better serve customers.
North America
Consumer

The future of investing: How GenZ is shaping the financial landscape

With $360B in spending power, GenZ is disrupting finance—only 66% use brokerages vs. 92% of Boomers, favoring fintech instead.
EMEA
Consumer

The future of banking: Five strategies for banks and fintechs

Did you know that 50% of UK consumers now use digital-only providers, yet the Big 6 still hold 84% of primary banking relationships?
EMEA
Consumer

Webinar – Capturing share of wallet in 2025: What UK consumers want from banks and fintechs

Traditional banks vs. fintechs—who’s winning? Discover key insights from 4,000+ UK consumers on shifting market trends. Watch the webinar now.
AU/NZ
Consumer

Episode 14: Affordability, sustainability, customer experience and the future of home loans 

Lisa Claes explores property market trends in the US, UK, Australia, and New Zealand, highlighting key drivers and the future of home loans.
AU/NZ
Consumer

The future of financial services in Australia and New Zealand

RFI Global’s Financial Services Trends and Predictions 2025 dug into five of the top themes that we see playing out in 2025.

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