shanna@rfi.global, Author at RFI Global

shanna@rfi.global | January 29, 2026

Raising the bar in customer service excellence

Discover how customer service builds trust in banking. These awards recognise leading providers in consumer and business banking.

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shanna@rfi.global | January 29, 2026

Loyalty under pressure: How rewards influence banking choices worldwide

How rewards influence main bank choice and customer loyalty around the world.

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shanna@rfi.global | January 26, 2026

Leading in Australian business banking

Discover which banks are delivering standout experiences for Australian businesses and setting the benchmark for business banking performance.

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shanna@rfi.global | January 26, 2026

The future of banking in Singapore: Five trends shaping 2026

Explore Singapore’s top banking trends in 2026: AI, digital experience, neobanks, cybersecurity and wealth management, backed by RFI Global data.

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shanna@rfi.global | January 19, 2026

Delivering product excellence

Explore the customer-voted leaders across everyday banking and lending products in Australia, including everyday accounts and credit cards.

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shanna@rfi.global | January 19, 2026

The future of business banking – five global trends that will define 2026

Discover the five global trends shaping SME banking in 2026, from AI and fintech to cybersecurity and international growth.

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