As Executive Director of Insight Analytics at RFI Global, I lead the Atlas research and insights teams, delivering Australia’s largest syndicated retail and business banking research programmes to leading financial providers.

With a strong focus on advocacy management and NPS, I help clients uncover meaningful insights that drive real customer impact – an area I’m most passionate about.

RFI Global’s culture of curiosity, flexibility, innovation and growth has supported my development through significant opportunities, partnering with experts, presenting at conferences and mentoring emerging talent.

Since joining RFI Global, I’ve had the opportunity to grow into my current role as Insights Manager and really hone my storytelling and presentation skills.

I’ve led projects like our Displayr automation, which helped streamline reporting, and I work with a wide range of amazing clients like Mastercard, Maybank, RHB, and Standard Chartered.

As well as contributing to exciting projects, the supportive team culture and flexible working arrangements have really made my experience at RFI Global an enjoyable one.

My journey as Insights Director began with a lot of support from my managers and the ten team members I lead.

Being responsible for consumer research meant I had a lot to learn very quickly. The leaders here equipped me with the confidence to lead more than fifty presentations a year.

A highlight was being a participant on the panel for RFI Global’s . Having already achieved so much in my last fourteen months, I’m looking forward to a future with even more opportunities.

As Client Director at RFI Global, my team and I work closely with Australia’s largest bank as a trusted partner, helping our stakeholders answer business questions around customers, products and strategy.

RFI Global has given me the opportunity to lead this partnership, build my team, while helping to shape how we grow the business in Australia.

As a bonus, I work with great people and tackle interesting challenges that drive impact for our partners and company.

“The depth of data analysis, beyond the survey results, has exceeded our expectations.”

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“RFi data is robust and insightful. Always able to provide recommendations & competitive benchmarking for us to decide on next actions.”

We never seem to have enough time. The content is so interesting and the RFi team have a wealth of knowledge that we tap into as much as possible during our sessions.

RFi Group is one of the best research companies out there within the financial services and payments industry.

Professional, experience and expertise. A great friendly team of people who you feel are there to help you and the customer.

Nailed the brief. Insight was incremental to what we know and what our clients know. Specific to our needs valuable and actionable in the context of our product/service offering