Global Digital Banker Podcast - Customer Experience
Season 3, Episode 11

Season 3, Episode 11: Jonathan Tanner and Gabriela Darley – Pega

In this weeks episode Kate Wilson speaks with Jonathan Tanner and Gabriela Darley from Pega on the Personalisation of the Customer Experience. Reflecting on a co-written report by Pega and RFi Group they dive into recent consumer behaviours when it comes to the changing digital experience and what the banks need to do to retain their existing customers.

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Global Digital Banker Podcast - Customer Experience
Season 3, Episode 11

Season 3, Episode 11: Jonathan Tanner and Gabriela Darley – Pega

0:00
In this weeks episode we look back to the Australian Banking Innovation Summit where Anna Shaw has a fireside chat with Dominic Pym, Co-Founder of Up Bank surrounding Youth Banking. They discuss how Up's goals to be the number one bank in the industry and what PFM tools they have available for their customers that keep them as a main competitor in the Australian Market.

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