Global Digital Banker Podcast - Personalisation

Season 3, Episode 11: Jonathan Tanner and Gabriela Darley – Pega

In this weeks episode Kate Wilson speaks with Jonathan Tanner and Gabriela Darley from Pega on the Personalisation of the Customer Experience. Reflecting on a co-written report by Pega and RFi Group they dive into recent consumer behaviours when it comes to the changing digital experience and what the banks need to do to retain their existing customers.
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