Fi Group Canada: Understanding the New Normal 2020 – Consumer Banking during a Global Pandemic
RFi Group’s Canada: Understanding the New Normal 2020 – Consumer Banking during a Global Pandemic looks at consumer reactions across Canada towards banking during the covid-19 health pandemic.
The report provides financial institutions with unique data driven global insights into the impact of these trends and how to most effectively design strategies to meet their customers’ needs over the next 12-24 months.
This is a must-read, essential and unique report for all financial service professionals working in the retail banking and everyday consumer banking sectors.
RFi Group’s report – understanding the new normal – investigates how consumers are reacting and adapting to a rapidly changing and unprecedented environment. The study takes a timely deep dive into changing attitudes, behaviours and usage of banking products, banking channels and payments vehicles. The study also examines the impact on vulnerable consumers closely, providing insights on the challenges they face, their particular product and service needs, and the triggers to becoming vulnerable.
All surveys have been anonymized.
Data Delivery: PDF Report
Subscription: This is a one-off report.
Market Availability: Markets are available on request to RFi Group
About RFi Group:
RFi Group is a global data-driven insights provider exclusively focused on financial services. We specialise in data and information gathering, customer-based insight generation and business decision support for the world’s leading financial service providers, as well as challengers, disruptive market participants and companies aligned to the FS sector.
We combine global intelligence and local knowledge to provide insightful, valuable and actionable recommendations, with a core focus on the provision of exceptional client service.
Covering 48 key global markets, with regional offices in Toronto, London, Singapore and Sydney RFi Group consistently provides clients with tailored advice and insights relevant to their specific market and business needs.