Banking on Digital

RFi Group Australian Digital Banking Report 2020

RFi Group’s Australian Digital Banking Report 2020 investigates and reveals the latest trends and consumer behaviour in digital banking across Australia.

The report – released in June 2020 – provides financial institutions with unique data driven global insights into the impact of these trends and how to most effectively design strategies to meet their customers’ needs over the next 12-24 months.

This is a must-read, essential and unique report for all financial service professionals working in the retail banking, everyday banking, transactions, savings, digital and payments sectors of Australian Banks.

The RFi Group Australian Digital Banking Report 2020, is the latest (June 2020) report based on RFi Group’s Australian Digital Banking Program (ADBP). The ADBP is one of RFi Group’s many ongoing syndicated studies focused on delivering actionable insights to financial services sectors across the globe. This report in particular, covers the key findings from a quarterly survey of 2000 plus consumers. It includes insights on a diverse range of digital banking topics such as understanding shifting digital banking needs, mobile banking, online banking, neo-banks, open banking. The report also includes a thought-leading section focusing on mobile payments, e-commerce and card on file (CoF) behaviour. Some key questions answered in these sections include: • What can encourage the use of mobile payments? • How often do Australians shop online? • Where do consumers have card on file? • To what extent has the COVID-19 outbreak pushed consumers towards digital channels? • Will the usage of digital channels continue to increase post the COVID-19 outbreak?

All surveys have been anonymized

Data Delivery: PDF Report

Subscription: This is an ongoing subscription.

Pricing: $39,950USD / annum

Market Availability: Other markets available on request to RFi Group

About RFi Group:

RFi Group is a global data-driven insights provider exclusively focused on financial services. We specialise in data and information gathering, customer-based insight generation and business decision support for the world’s leading financial service providers, as well as challengers, disruptive market participants and companies aligned to the FS sector.

We combine global intelligence and local knowledge to provide insightful, valuable and actionable recommendations, with a core focus on the provision of exceptional client service.

Covering 48 key global markets, with regional offices in Toronto, London, Singapore and Sydney RFi Group consistently provides clients with tailored advice and insights relevant to their specific market and business needs.

For more information on this report, please follow this link.


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