Press Release: RFI Global announces Banking and Finance Awards Winners

Press Release: RFI Global announces Banking and Finance Awards Winners


Sydney, Australia, 7 December 2022 – RFI Global is pleased to announce the recipients of the Australian Banking and Finance Awards 2022.


  • 2022 Best Auto Loan Provider: Toyota Financial Services
  • 2022 Best Bank Mortgage Lender: ING Australia
  • 2022 Best Credit Card Provider: American Express
  • 2022 Best Customer Experience: ING Australia
  • 2022 Best Everyday Banking Provider: Bankwest
  • 2022 Best Major Bank: CBA
  • 2022 Best Mobile Bank App: UP
  • 2022 Best Mutual: Newcastle Permanent
  • 2022 Best Non-Bank Mortgage Lender: Liberty Financial
  • 2022 Best Non-Major Bank: ING Australia
  • 2022 Best Personal Loan Provider: ANZ
  • 2022 Best Savings Account Provider: UP
  • 2022 Most Trusted: Bendigo Bank


The awards’ announcement follows a thorough review of the opinions of more than 80,000 Australian consumers throughout 2022. Winners were selected by a judging panel who reviewed financial institutions’ rankings based on customer responses to selected questions related to satisfaction, advocacy, trust as well as product fit, product accessibility and banking ease.


The winners were revealed at an award ceremony during the RFI Global 10th Australian Banking Innovation event in Sydney, on 30 November 2022.


“Today’s banking customers are no longer just comparing experiences across different banks, but against the best experiences they have had in other aspects of their lives. In such an incredibly competitive environment, with customers getting more demanding than ever, our 2022 winners should be particularly proud of their achievement” said Alex Boorman, Chief Product Officer at RFI Global.

The Australian Banking Innovation summit and the awards are organised by RFI Global, annually. This year, the events were held at the Sydney headquarters of RFI’s event partner Meta (formerly known as Facebook) and sponsored by property data and analytics provider CoreLogic and Artificial Intelligence software company Elula.




Notes to editors


About RFI Global

RFI Global is the only global data & insights company focusing exclusively on financial services.  We provide actionable and evidence-based insights to clients ranging from Global and Regional Banks to FinTechs, Consultancies and Regulators in 48 markets, helping them move quickly and confidently from question to data-driven action. RFI Global equips leaders across the finance industry with local, regional and global insights that pinpoint trends and predict future consumer behaviour, sentiment and needs.


For further information please contact

Chloé James / Stéphanie Batot

RFI Global

+61 451 118 042 / +61 49 233 5150

Email: /






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