Podcast

Banking Uncovered Episode 17: The consumer trends defining the future of US financial services in 2025

Episode 17: The consumer trends defining the future of US financial services in 2025

Charles Green discusses the key US consumer trends driving change in 2025 and beyond with Jim Langston and Luke Allchin.

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Banking Uncovered Episode 16: Cash, fintechs and regulation - A global perspective on the future banking landscape

Episode 16: Cash, fintechs and regulation – A global perspective on the future banking landscape

Clinton Cheng discusses the impact of fintech innovation, cash trends, and regulations on the evolving global banking landscape.

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Banking Uncovered Episode 15: Delivering customer excellence - why relationship banking still matters in a digital world 

Episode 15: Delivering customer excellence – why relationship banking still matters in a digital world 

Jason Yetton discusses the role of banks in economic empowerment, and Westpac’s ongoing transformation to better serve customers.

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Affordability, sustainability, customer experience and the future of home loans

Episode 14: Affordability, sustainability, customer experience and the future of home loans 

Lisa Claes explores property market trends in the US, UK, Australia, and New Zealand, highlighting key drivers and the future of home loans.

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Banking Uncovered Episode 13: Transforming fintech, the role of AI and the future of financial services

Episode 13: Transforming fintech, the role of AI and reimagining the future of financial services

Kathryn Petralia explains the trends in banking, the biggest challenges in financial services, and the future of the fintech industry.

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Banking Uncovered Episode 11. Jim Marous: Futureproofing finance part 2 – Customer engagement, branding and next-level innovation in banking

Episode 12. Jim Marous: Futureproofing finance part 2 – Customer engagement, branding and next-level innovation in banking

Jim Marous explains how customer engagement in banking is shifting from passive loyalty to active engagement, driven by innovation.

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