Podcast

Episode 17: The consumer trends defining the future of US financial services in 2025

Charles Green discusses the key US consumer trends driving change in 2025 and beyond with Jim Langston and Luke Allchin.

READ MORE >

0 15

Episode 16: Cash, fintechs and regulation – A global perspective on the future banking landscape

Clinton Cheng discusses the impact of fintech innovation, cash trends, and regulations on the evolving global banking landscape.

READ MORE >

0 15

Episode 15: Delivering customer excellence – why relationship banking still matters in a digital world 

Jason Yetton discusses the role of banks in economic empowerment, and Westpac’s ongoing transformation to better serve customers.

READ MORE >

0 15

Episode 14: Affordability, sustainability, customer experience and the future of home loans 

Lisa Claes explores property market trends in the US, UK, Australia, and New Zealand, highlighting key drivers and the future of home loans.

READ MORE >

0 15

Episode 13: Transforming fintech, the role of AI and reimagining the future of financial services

Kathryn Petralia explains the trends in banking, the biggest challenges in financial services, and the future of the fintech industry.

READ MORE >

0 15

Episode 12. Jim Marous: Futureproofing finance part 2 – Customer engagement, branding and next-level innovation in banking

Jim Marous explains how customer engagement in banking is shifting from passive loyalty to active engagement, driven by innovation.

READ MORE >

0 15