Home > Insights > Season 3, Episode 11: Jonathan Tanner and Gabriela Darley – Pega

Season 3, Episode 11: Jonathan Tanner and Gabriela Darley – Pega

Date: November 18, 2021

In this weeks episode Kate Wilson speaks with Jonathan Tanner and Gabriela Darley from Pega on the Personalisation of the Customer Experience. Reflecting on a co-written report by Pega and RFi Group they dive into recent consumer behaviours when it comes to the changing digital experience and what the banks need to do to retain their existing customers.

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Season 3, Episode 11: Jonathan Tanner and Gabriela Darley – Pega

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Season 3, Episode 11: Jonathan Tanner and Gabriela Darley – Pega

Data-driven insights for financial service leaders

Our latest insights

The elephant in the room: Businesses need more control of payments, not more tools

The Plaid and ChatGPT announcement is a wake-up call for banks. Here’s why.

Takeaways from the AWS Financial Services Symposium

Winning the mid-market: What UK businesses really value from their financial institutions

Why Australian consumers are feeling better about their banks – and what’s driving loyalty

Fintech has the reach: Now the battle is for investment wallet share

CONTACT

Stay ahead of the trends. Get data & insights delivered to your inbox

Stay ahead of the trends.
Get data & insights delivered to your inbox