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Life at
RFI Global

At RFI Global, we are more than just colleagues; we are collaborators, problem-solvers and supporters of one another. 

We are proud of the culture we have built – one that values balance, celebrates individuality and puts people first.

Across our global teams, we are united by shared values and a deep curiosity about the world of financial services. Whether you are based in London, Melbourne, Sydney, the US, Singapore or working remotely, you will find flexibility, trust and support to do your best work.

We invest in wellbeing, encourage continuous learning and create space for moments that matter, from cross-team collaborations to knowledge-sharing, milestone celebrations and meaningful impact in the industry.

Don’t just take it from us – hear directly from our people about what makes RFI Global a place to belong, grow and thrive.

What our people say

As Executive Director of Insight Analytics at RFI Global, I lead the Atlas research and insights teams, delivering Australia’s largest syndicated retail and business banking research programmes to leading financial providers.

With a strong focus on advocacy management and NPS, I help clients uncover meaningful insights that drive real customer impact – an area I’m most passionate about.

RFI Global’s culture of curiosity, flexibility, innovation and growth has supported my development through significant opportunities, partnering with experts, presenting at conferences and mentoring emerging talent.

Scott Manderson

Executive Director – Insights Analytics, Melbourne

Since joining RFI Global, I’ve had the opportunity to grow into my current role as Insights Manager and really hone my storytelling and presentation skills.

I’ve led projects like our Displayr automation, which helped streamline reporting, and I work with a wide range of amazing clients like Mastercard, Maybank, RHB, and Standard Chartered.

As well as contributing to exciting projects, the supportive team culture and flexible working arrangements have really made my experience at RFI Global an enjoyable one.

Jamie Choo

Insights Manager, Singapore

My journey as Insights Director began with a lot of support from my managers and the ten team members I lead.

Being responsible for consumer research meant I had a lot to learn very quickly. The leaders here equipped me with the confidence to lead more than fifty presentations a year.

A highlight was being a participant on the panel for RFI Global’s . Having already achieved so much in my last fourteen months, I’m looking forward to a future with even more opportunities.

 

Caitlin Hill

Insights Director, Sydney

As Client Director at RFI Global, my team and I work closely with Australia’s largest bank as a trusted partner, helping our stakeholders answer business questions around customers, products and strategy.

RFI Global has given me the opportunity to lead this partnership, build my team, while helping to shape how we grow the business in Australia.

As a bonus, I work with great people and tackle interesting challenges that drive impact for our partners and company.

Ian Mawdsley

Client Director, Sydney

An inclusive culture

At RFI Global, inclusion and diversity are part of who we are, reflected in the people we work with every day.

Our teams are made up of individuals from over 20 different nationalities, bringing a wide range of perspectives, experiences and ways of thinking. We believe this diversity strengthens our work and helps us better understand the global markets and clients we serve.

We are committed to creating a workplace where everyone feels respected, valued and able to be themselves, regardless of background, identity or location. While we continue to evolve our approach, we focus on fairness, equal opportunity and fostering an environment where people can thrive and do their best work.

Inclusion at RFI Global is not just about policies alone, it’s about everyday behaviours, open conversations and building a culture where differences are welcomed and celebrated.

Community commitment

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