Season 3, Episode 16: Hayley Fisher – Adyen
In this weeks episode Kate and Anna speak to Hayley Fisher, Country Manager AUNZ to discuss the surge of online spending and the drive behind e-commerce post pandemic.
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Podcast
Season 3, Episode 15: Monica Millares
In this weeks episode Anna Shaw is joined by Monica Millares from GrabPay to discuss how new customer expectations are changing the way we build banks.
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Season 3, Episode 14: Mary Kate Loftus
In a special guest host episode with RFi Groups Devina Mitra we are joined by Mary Kate Loftus from M&T Bank. Devina and Mary Kate discuss how M&T has reacted to the pandemic as well as the extensive inclusion and diversity policies that have been put in place within their organisation. Mary Kate speaks of her experience as a women in leadership and gives advice to those in financial services looking to follow in their careers.
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Season 3, Episode 13: Anne Pieckielon
This week Anna Shaw is joined by Anne Pieckielon to discuss all things payments! From Anne's extensive background in building banks and payments platforms to how the market has changed and continues to change globally.
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Season 3, Episode 12: Backbase and Heritage Bank
This week Kate Wilson is joined by Iman Ghodosi - Backbase and Sean Clancy - Heritage Bank to discuss the future of customer onboarding for the banks. They discuss the challenges that are being faced by having the onboarding experience moving over to mostly digital and how the banks can better assist their customers on this journey.
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Season 3, Episode 11: Jonathan Tanner and Gabriela Darley – Pega
In this weeks episode Kate Wilson speaks with Jonathan Tanner and Gabriela Darley from Pega on the Personalisation of the Customer Experience. Reflecting on a co-written report by Pega and RFi Group they dive into recent consumer behaviours when it comes to the changing digital experience and what the banks need to do to retain their existing customers.
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