Helping the industry better service customers
With experts embedded in local markets, we bring cultural context and a global perspective to every insight we deliver.
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shanna@rfi.global
Banking Uncovered Malaysia | 13 November, EQ Kuala Lumpur
Join us at EQ Kuala Lumpur on 13 November for an exclusive breakfast event revealing new findings from our Malaysian Retail Banking Study.
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Winning with UK SMEs: Insights for 2026 and beyond
Discover four strategies to strengthen UK SME relationships and drive growth through mobile-first banking, proactive support and trusted innovation.
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Episode 22: From novelty to growth – what’s next for fintechs?
Explore how fintechs have evolved from disruption to maturity, and what’s next for neobanks as they focus on engagement, profitability and growth.
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Why bank branches still matter: Generational insights from Boomers to Gen Z
Discover why bank branches continue to thrive despite digital trends. Learn about their critical role in financial decisions.
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From squeeze to switch: Winning UK mortgage loyalty
Discover five ways lenders can retain mortgage customers in the UK amidst high mortgage costs and high switching rates.
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