Episode 16: Cash, fintechs and regulation – A global perspective on the future banking landscape
Clinton Cheng discusses the impact of fintech innovation, cash trends, and regulations on the evolving global banking landscape.
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Digital trends
Episode 15: Delivering customer excellence – why relationship banking still matters in a digital world
Jason Yetton discusses the role of banks in economic empowerment, and Westpac’s ongoing transformation to better serve customers.
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Episode 14: Affordability, sustainability, customer experience and the future of home loans
Lisa Claes explores property market trends in the US, UK, Australia, and New Zealand, highlighting key drivers and the future of home loans.
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Episode 13: Transforming fintech, the role of AI and reimagining the future of financial services
Kathryn Petralia explains the trends in banking, the biggest challenges in financial services, and the future of the fintech industry.
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Episode 12. Jim Marous: Futureproofing finance part 2 – Customer engagement, branding and next-level innovation in banking
Jim Marous explains how customer engagement in banking is shifting from passive loyalty to active engagement, driven by innovation.
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Episode 11. Jim Marous: Futureproofing finance part 1 – Digital innovation, AI and the dawn of the fintech
With 34% of consumers ready to switch banks, Charles Green and Jim Marous explore AI, fintech, and digital trends reshaping banking.
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